CSPO® – Certified Scrum Product Owner is a credential offered by Scrum Alliance®. In Scrum, there are three roles i.e. Scrum Master, Product Owner, and Development Team. The Certified Scrum Product Owner program focuses on the Product Owner. This course will help you understand the role of a Product Owner (PO) by going through features, rights, duties, how to become a great Product Owner (PO), and so on. So, if you are looking for enhancing your skills and credibility to lead product development initiatives, the Certified Scrum Product Owner Program is for you. It will teach you the competencies of a successful product owner, you will learn how to produce efficiently without compromising quality, how to handle a product together with Scrum teams, order the backlog of the product while ensuring that the product is delivered.
We offer two days of a virtual live session. The course is designed specifically for busy professionals who are all packed up in working hours and who are passionate about building great products, working with stakeholders, and having an entrepreneur mindset with innovative ideas to solve problems. Our online live CSPO program would be an enriching experience to ensure that you have a knowledge and understanding of the agile product management, product creation and distribution from the product owner’s eye without sacrificing your office. You will be required to have approx. 20 hours of self-study for better understanding. There will be both individual assignments as well as group assignments for the participants. It is recommended that one should complete the reading of theory before the session so that they can actively participate in all the activities and conversations. For all the participants, complete content is available at eLearning.izenbridge.com. We have an expert team of Agile coaches who guide you perfectly throughout the journey. To get Certified, one must complete all assignments and attend live virtual sessions. Upon successful completion of the course, professionals will receive certification from the Scrum Alliance.
What will you learn?
Upon successful completion of the CSPO course, the learner will be able to:
- Understand the fundamentals of the Product Owner Role while working with stakeholders and the development teams.
- Determine the product strategy, create a prioritized product roadmap and release planning.
- Analyze customer research and product delivery.
- Apply the opportunities to test assumptions during product discovery, product development, and delivery.
- Understand the relationship between the outcome and output with the Product Owner’s responsibility to maximize value.
Upcoming Classroom Trainings
To get certified, one must attend all live virtual sessions, go through the lesson insights from our e-learning portal and complete all the assignments.
Once all the above tasks have been completed, we will upload your details at Scrum Alliance’s website. You will receive an email to give feedback about the course. Once done with the feedback, you will get an email to claim your certificate. Your CSPO certification will be received via email.
On successful completion of this training process, you will be awarded the designation of Certified Scrum Product Owner (CSPO) by Scrum Alliance.
Who Should Attend
This workshop will be beneficial for:
- Business Analyst/Senior Business Analyst
- Quality Assurance professional
- Product Manager/Product Owner
- Product owners/Existing scrum professional
- Scrum Enthusiast
- Software Developers/Software Resters
- Manager and Architects – Software development
- Team leads interested in learning Scrum
What will you get?
- You will earn 16 PDU/SEU.
- You will also get a two year Scrum Alliance membership.
- Upon successful completion of this course, Scrum Alliance ® will designate you as a Certified Scrum Product Owner (CSPO).
There are no prerequisites to take the Certified Scrum Product Owner® (CSPO®) training. However, it will be beneficial for those who have aptitude and curiosity to meet the customers’ needs and expectations.
We are one of the best certification training providers in the world. At iZenBridge, we believe in improving the skills of professionals and helping the organization to achieve its targets. Since 2012, we have trained thousands of professionals and companies across different countries. Our experienced trainer, Mr. Saket Bansal has trained and coached more than 5000+ professionals. He has also facilitated 100+ virtual sessions on coaching, mentoring, and Agile product delivery across the 30+ countries.
We provide the e-learning portal to benefit our customers specially designed with two years of free online course access. We keep our portal updated as per course requirement with all the recorded sessions so that you can view the recording anytime as per your convenience. We also conduct doubt clarification webinars for a better understanding of all the concepts. Our classroom style videos are engaging, enjoyable, and designed using interactive whiteboard sessions. Our Youtube channel includes hundreds of FREE videos to learn concepts in simple language. We also have 34,000+ youtube subscribers from more than 50 countries. Our courses are well recognized and receive 500+ enrollments every month. We believe in guiding our customers perfectly throughout the journey.
Q. What is the definition of product owner?
A. A product owner is a mini CEO with the complete ownership of a product and the value it delivers to the end customer. A product owner’s role is to maintain and prioritize product backlogs, interact with the stakeholders for feedback on product, collaborate between team and other stakeholder for effective on time delivery of the product under development.
Q. Why should I go for CSPO®?
A. CSPO® – Certified Scrum Product Owner is a credential offered by Scrum Alliance®. A Product owner understands the customers who buy the product, end-users who use the product and sponsors who invest in the product and prioritizes the work done. If you aspire to become a Product Owner or want to coach Product Owners as a Scrum Master or as an Agile coach, then you should do the Certified Scrum Product Owner course.
The CSPO course covers details related to the Product Owner’s role like
– How to look into product backlog?
– How to identify the right requirement for the product?
– How to set a vision for the product?
– How to communicate things with various stakeholders and development teams?
It improves your overall understanding of the complete Product Owner’s role. So, professionals who want to become a great Product Owner should do it.
Q. Do I have to appear for a CSPO exam to receive my certification?
A. As per Scrum Alliance, there is no examination required to get the CSPO certificate after attending the training. However, you will receive the certificate on the basis of your active participation and trainer evaluation in the two days of the session.
Q. What is the validity of CSPO certification?
A. As per Scrum Alliance, the CSPO® certificate is valid for two years. After two years, you can renew your certification by earning 20 SEUs.
Just after the CSM training, we provide you access to our three online complimentary programs against which you will earn 14 SEUs. When you plan for the renewal of the CSM certificate after 2 years, you will claim these 14 SEUs ( from our complimentary programs ) & we would further assist you to earn 6 more SEUs, and you are done with 20 SEUs for renewal(14+6=20). No need to worry about the renewal as we are always available to support our clients.
|Features||Certified Scrum Product Owner||SAFe Product Owner|
|Community Membership||2 years||1 year|
|Certification fee||27000 for exam and training both||50000 Aprox. For exam and training both|
Q. What is the difference between CSPO and SAFe® POPM?
A. CSPO – If you want to start your Agile and Scrum Journey by working with Small Agile teams for effective product development, then CSPO is for you. Through this course, you will get the understanding in developing product vision, prioritize product backlogs and in making sure optimizing value to delight the customer. So, professionals who want to become a great Product Owner should do it.
SAFe® POPM – If you want to gain an understanding of the role of a Product Management and Product Owner at a SAFe enterprise level, then this course is for you. Through this course, you will explore the role of the product management and product owner, how to prepare and participate in PI planning, how to make sure smooth execution of Program and Team Backlogs to deliver the maximum business value at scale. So, if your organization is already using SAFe then this is one of the best career investments.
However, to know more, check out our blog SAFe® POPM vs CSPO
Q. Can I do an online training for CSPO certification?
A. Scrum Alliance always gives preference to in person interaction over virtual sessions. Like many other Scrum Alliance Workshops, classroom is mandatory for CSPO as well.
Q. What are the personal qualities of a successful product owner ?
|motivating teams||Moderately critical|
|knowledge of Scrum||Critical|
|Ability to work and empathize with customers||Very Critical|
|Ability to communicate difficult decisions at all levels||Very Critical|
|Ability to work within an organization to remove impediments||Moderately critical|
|Ability to say no||Critical|
|Knowledge of the complete product life cycle||Critical|
|Ability to apply the 80/20 rule||Very Critical|
|Negotiation skills||Very critical|
|Ability to influence||Very Critical|
|Domain expertise||Very Critical|
|Conflict management||Moderately Critical|
|Ability to make decisions||Very critical|
Q. What is the known scrum anti patterns that a product owner should be aware of?
A. Here is the comprehensive list of Product Owner Anti-patterns that a product owner should understand and avoid –
|Scrum Anti-Pattern (Product Owner)||Explanation|
|Oversized product backlog||The product backlog contains more items than the Scrum team can deliver within three to four sprints.|
|Incorrect product Backlog||Product Owner Copies items from requirement documents without consulting the scrum team.|
|The weak Product Owner||The product owner does not have the ability to say NO.|
|Prioritization by proxy||Other stakeholders are prioritizing the product backlog and PO is just their proxy with little power.|
|No One is THE product owner||When there are multiple stakeholders are defining and refining the requirements, team gets confusing decisions and instructions.|
|“I know everything” Product Owner||The PO does not involve stakeholders or subject matter experts in the refinement process, and probably not even the Scrum team.|
|Role Confusion||The product owner is confused about his role, tries to be both Scrum master and product owner at the same time.|
|Lack of interaction||Lacks interaction with the team, mostly dependant on the tools like Jira for interaction with team.|
|Not questioning Requirements||Inserting everything from the requirement document without questioning the value for end user.|
|Not understanding the risk||Add items without a valid understanding of business risks|
|The lack of a sprint goal||The Product Owner cannot provide a sprint goal, or the chosen sprint goal is flawed.|
|The pushy PO||Pushes the development team to take on more tasks than it could realistically handle using his previous experience and learning of team velocity|
|Playing with “definition of done”||Changing DOD by squeezing in some last-minute user stories that do not meet the definition of Done|
|The absent Product Owner||A PO should be readily available for immediate clarification. His inability to respond quickly will create a risk of scrum team missing their sprint goal.|
Cannot let go product backlog items once they become sprint backlog items
|Increasing the scope of a user story or modifying the acceptance criteria at last moment without consulting the scrum team.|
The selfish Product Owner
|There is no I in the team. Its not his or her accomplishments, its team accomplishments. Product owner should not take credit for team achievements.|
|The unapproachable, the broadcasting Product Owner||The PO is not accepting feedback from the customers and the stakeholders.|
Q. What are the types of organizational contexts that affects the Product Owner role?
A. There are three leading organizational contexts that affect a product owner’s role –
- Full-time product owner – A product owner acts as a mini-ceo, someone who have the complete ownership of target customer, problem, and solution
- Product owner as shared resource – A product owner is working with multiple teams as a shared resource or taking care of other engagements while playing the role of a PO.
- Short term product owners – a Product Owner works on short-term projects that they own the outcome for, they do not hold a prolonged engagement with the product and are not responsible for the long-term ROI on the product.
Q. What are the product owner’s tools to bring transparency in scrum teams?
- Release burn up charts – a burn up chart clearly shows work completed and project scope. It is an effective tool for communicating to the project stakeholders and clients how the extra feature requests they are asking for will affect the deadline, and at the same time for reassuring them that good progress is being made
- Sprint review – Sprint review is another tool to bring transparency within the scrum team. Its an opportunity to discuss what is working and what needs to be fixed. Team can openly raise impediments and product owner can work with scrum master and other stakeholders to remove these impediments.
- Product Roadmap – A Goal oriented product roadmap clearly shows the future course of action to the team.
- Daily stand-up – product owner can participate in daily standups to get an update on the progress of product backlog items and issues that the team is facing.
Q. What are the decision-making approaches for product owner?
A. A product owner can take following distinct decision-making approaches. Here is their pros and cons
|Decision making approach||Pros||Cons|
|Product Owner decides and informs the team||
|Product Owner consults the Development Team and/or stakeholders and then decides||
|Product Owner delegates a decision||
Q. How does facilitation skill help in becoming a better product owner?
A. A product owner is a natural facilitator. The role involves dealing with multiple stakeholders often with conflicting interests. The product owner has to perform the role of a neutral facilitator in the entire discussion; his focus should be on getting an unambiguous and non-conflicting information out of a discussion between various stakeholders.
Q. What are the various techniques a Product Owner could use when engaging with stakeholders to gather information or insights?
A. As a product owner you need to be a master facilitator who can bring the best out of a team and enhance collaboration. Here is a list of most important facilitation techniques for product owners –
Affinity grouping –
Affinity Grouping is a brainstorming method in which participants organize their ideas and identify common themes. A product owner can use Affinity grouping to club similar product ideas of feature requests, it helps them refine a user story.
Follow these steps to create Affinity grouping in your next Product Discussion meeting –
- Ask everyone to write their idea on a sticky note.
- Place all cards on a flipchart or whiteboard.
- Ask everyone from the group to club similar ideas
- Target for less than 10 groups of items.
- Discuss the grouped items as team
- Give a name to each clubbed item or attach to a story
- The discuss every group of idea with everyone present to stimulate the ideas, add more information or remove what is irrelevant.
- Add outcome of each discussion to the final list of features or points to the story.
Dot voting is another group discussion technique used by product owners to find preferences. The product owners can use this technique to prioritize a feature list or a list of story items. Follow the steps below to use dot voting technique –
- It is a simple group activity for recognizing preferences among limited options:
- Participants are each given a set number of dot stickers.
- They place dot stickers next to options presented that they like.
- Options with the most dots “win”.
Fist to five,
Fist to five is another popular brainstorming technique used by product owners to help achieve the consensus among teams. Follow the steps below to use this technique –
- State an action the group should take or show their level of support to a story item.
- Each member responds by showing the number of finger or closed fist. Higher the number of fingers, more the support.
- Any team member showing less than 3 fingers is given an opportunity to share her objections.
- The team will address the objections and the process is repeated again. It continues till the team achieves a consensus.
As a product owner if you want to explore a story in detail, Open ended questions are a great way. By asking open ended questions you offer people an opportunity to share more information, feelings, attitudes and understanding of the topic.
Q. Who is responsible for the product backlog?
A. The product backlog and owned, managed and prioritized by the product owner. He may take some help from the scrum team and discuss ideas but primary responsibility stays with the product owner.
Q. What is the difference between product owner and product manager
A. Scrum Does not recommend any role of a product owner. The complete product backlog and stakeholder interaction is owned by Product Owner. But in an Enterprise Agile Environment, organization do have a product manager role who focuses on high level requirements and interacts with the external stakeholders.
Difference between product owner and product manager
|Product owner||Product manager|
|Converts high level requirements into user stories||Manages high level requirements|
|Writes story level Acceptance criteria and Definition of done.||Writes high level Acceptance criteria|
|Interacts with internal stakeholders||Interacts with external stakeholders|
|Focus on immediate delivery and product value. Attends scrum meeting, retrospectives, product demo etc.||Has a long-term vision for the product, interacts with sales, marketing and other external stakeholders|
Q. At what experience level should I go for a product owner certificate?
A. There is no defined level of experience after which you can consider going for a PO role. Ideally after a 3-4 years of experience you might be able to handle the challenges which a product owner role offers. A product owner needs to be tough negotiator, team player and a great collaborator in order to succeed in his role. Domain expertise and understanding of scrum framework is also critical for success.
Q. Will I get any PDUs after your training program?
A.Yes, the students will get 16 Category ‘A’ PDUs towards any PMI’s PMP® / PMI-ACP® / PgMP® / PMI-PBA ® credential after the training program.
Q. Do I need membership of Scrum Alliance to attend training for this certification?
A. No, this workshop provides you the membership of Scrum Alliance for 2 years.
Q. Do I need to take any test to become CSPO®?
A. No, on successful completion of the course, you will receive Certified Scrum Product Owner® (CSPO®) Certificate.
Q.Do you provide training material for this certification?
A. We provide very good pre-training material in the form of Videos and content which include “Impact Mapping” book by Gojko Adzic, a workbook, a hard copy of the material used in the class and digital reading material for post-class reference.
Q. What next after becoming a CSPO®?
A. You can go for advance certificates like CSP® or PMI-ACP®. We also provide support in getting your advanced certificates like CSP® or PMI-ACP®.
Q. What is Cancellation/Refund & reschedule policy for CSPO certification
- All the cancellation and reschedule requests must be notified over email.
- Requests received any time prior to class will get 100% refund. Within 7 working days.
- After first day if you’re unable to attend due to any emergency, we will reschedule your class for future.
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CST , CEC, SPC4, Project Management Professional (PMP)® and Agile Certified Practitioner (PMI-ACP)® Certified
Sekhar’s journey to transform the world of work, so that everyone enjoy coming to work everyday. He is an Enterprise Transformation Coach has over 18+ years primarily focused on building great teams that build great organizations, inculcating agile ways of working, lean thinking, promoting innovation and help leadership transitioning through change that enables business agility.
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