PMP Practice Questions #10
In the context of a Hybrid Project, a stakeholder approaches you, emphasizing an essential requirement. He conveys that, despite discussing this with the Product Owner, he believes it hasn’t been adequately addressed. What is the most appropriate action for you to take next?
A. Take the requirement and add it directly to the product backlog.
B. Make a note of the issue in the issue log for resolution.
C. Encourage the Product Owner to collaborate more closely with the stakeholder.
D. Explain to the stakeholder that managing requirements is primarily the responsibility of the Product Owner.
The scenario revolves around a hybrid project where a stakeholder emphasizes an essential requirement that he believes has not been adequately addressed, even after discussing it with the Product Owner.
A. Directly add the requirement to the product backlog: This approach could introduce confusion if not executed carefully. Before adding the requirement directly, it’s essential to understand its history and context to avoid potential redundancy. While adding to the backlog isn’t a guarantee for immediate action, a proper understanding is vital to ensure accurate backlog management.
B. Log the issue for later resolution: This is a proactive approach that acknowledges the stakeholder’s concern. Instead of jumping to immediate actions or conclusions, this step allows for a systematic understanding and analysis of the problem. By logging the issue, you’re making a commitment to investigate and address the concern while also ensuring a structured response.
C. Prompt the Product Owner to engage more closely with the stakeholder: This option assumes a communication failure on the part of the Product Owner. Such an assumption might be premature, especially without concrete evidence suggesting such a lapse. It’s essential to first understand the root cause before prompting any stakeholder or team member.
D. Clarify the Product Owner’s primary responsibility in managing requirements to the stakeholder: While the statement is accurate in essence, it might come off as evasive in this context. Although the Product Owner is responsible for requirements, a project manager’s role encompasses effective communication and stakeholder engagement. Dismissing the stakeholder’s concern could negatively impact stakeholder relationships.
Considering the provided analysis, the best approach would be B. Make a note of the issue in the issue log for resolution. This option ensures acknowledgment of the stakeholder’s concern, promotes structured analysis, and provides room for an informed decision, reducing assumptions and hasty actions.
Acknowledge, Analyze, and Act Approach helps in identifying right sequence of actions :
Acknowledge: Recognize and assure the concerned party that their issue is noted.
Analyze: Dive deep into the issue, gather relevant details, and understand its context.
Act: Implement solutions or take measures based on the analysis.
PMP Exam Content Outline Mapping
|Process||Task 8: Plan and manage scope|
|People||Task 1: Manage conflict|
|Business||Task 3: Evaluate and address external business environment changes for impact on|
- Stakeholder Engagement
- Product Backlog
- Product Backlog Refinement
- Product Owner Role
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