Domain Process : Task 7 Plan and Manage Quality of Products/Deliverables
Practice Questions Related to Task 7: Plan and manage Quality of ProductsTask 7 Plan and manage quality of products/deliverables
– Determine quality standard required for project deliverables
– Recommend options for improvement based on quality gaps
– Continually survey project deliverable quality
Mastering Quality Management in Project Delivery: A PMP Exam Preparation Guide
In preparing for the PMP exam, understanding the role of a project manager in planning and managing the quality of products and deliverables is crucial. This article will address three key areas of quality management in project management, drawing on PMI’s guidelines and incorporating information from the provided slides and transcripts.
1. Determining Quality Standards for Project Deliverables
Definition of Quality: According to the PMI, quality is “the degree to which a set of inherent characteristics fulfill requirements”. This encompasses stakeholder expectations, end-user satisfaction, compliance with standards and regulations, and continuous improvement.
Difference Between Quality and Grade: Quality refers to how well something meets its intended purpose and requirements, while grade refers to a category or rank given to products or services having the same functional use but different technical characteristics.
Quality Management Plan: A Quality Management Plan is a vital component of the overall project management plan. It outlines how applicable policies, procedures, and guidelines will be implemented to achieve quality objectives. The plan is influenced by the organization’s Quality Policy, which provides the basic principles governing the organization’s actions in implementing its system for quality management.
2. Recommending Improvements Based on Quality Gaps
Quality Assurance and Quality Control: Quality Assurance involves process-oriented activities that ensure the implementation of processes, procedures, and standards in project execution. Quality Control, on the other hand, is product-oriented and focuses on identifying defects in the actual products produced.
Adherence to the Quality Management Plan: The project manager ensures adherence to the Quality Management Plan through regular monitoring and evaluation. Tools like Control Charts and Pareto Analysis are used for identifying trends and prioritizing problems. Root Cause Analysis is crucial for understanding the underlying causes of quality issues. In adaptive life cycles, the Definition of Done (DoD) ensures that quality standards are met before marking any user story complete.
Quality Audits in Retrospectives: In agile , retrospectives offer an opportunity to conduct quality audits as part of continuous improvement, evaluating processes and performance against the quality standards set in the Quality Management Plan.
3. Continual Survey of Project Deliverable Quality
Survey Process and Sample Selection: Regular surveys and inspections of project deliverables ensure continuous quality. This involves selecting representative samples of work products and evaluating them against the set quality standards.
Building In Quality: The concept of ‘build in quality’ emphasizes integrating quality into the product from the beginning rather than inspecting it in at the end. It involves planning quality into the project processes and design, thus reducing the likelihood of defects and the need for rework.
Quality Metrics and Tools: As per the provided material, quality metrics measure the desired attributes of a product or project through testing and the use of tools and processes. These include tolerance levels, acceptance criteria, and quality checklists. Incorporating these into the Quality Management Plan ensures that quality is measurable and consistently applied.
In conclusion, a project manager’s responsibility in managing quality involves setting appropriate quality standards, continuously monitoring and improving processes and products, and integrating quality into every aspect of project management. This approach aligns with the PMP exam’s focus on practical, applied knowledge and skills in project quality management.
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