iZenBridge is a global firm and has a mission to help professionals get the desired Knowledge & certifications. We conduct training in various modes i.e. Physical Classroom, Online/Virtual Classroom, & online self-paced. Our Business Model is based on effective customer experience which comes with an end to end support until they are certified. This support also requires clear customer queries and complaint handling policy which enables customer queries and complaints are easy to report, acknowledges, and dealt with quickly, fairly, and sensitively.
Following are the objectives of this policy:
If customers are not satisfied with the response that customer receives from the above access channels or if customers do not hear from us in 2 working days, customers can escalate their complaint by:Writing to head customer Support team – They can write to support by mentioning subject – “Escalating – Need urgent Attention” It would be automatically escalated to Head Customer Support Team
We at iZenBridge conducts regular training programs for support staff and experts to handle customers’ queries and complaints effectively within defined severity level definition.