Tips & Tactics


Customer Centricity

Most of the time we hear that Customer Centricity is the key to increase the customer value and our company’s profitability in the long run. But, do we know what Customer Centricity exactly means? Customer-Centricity is a mindset, a way of thinking, and having a desire of knowing more and more about the customers. The companies that follow the customer-centric strategy try to think and feel like customers. This mindset encourages organizations in making decisions based on their impact on…

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Understanding and Managing SLA (Service Level Agreement)

What Does an SLA really mean in S/w Product Industry? What is the SLA in software, why should we get an SLA and how software development industries can perform better by understanding and managing it? These are some burning issues that every industry wants to have better solutions for making them a trusted brand. But there are lots of challenges to understand and manage its end to end implementation. So, Let’s have a detailed walkthrough of these key aspects step…

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Personal Branding guide

ScrumMaster’s go-to guide for Personal Branding

If you have recently completed Certified ScrumMaster® (CSM) training, you must be thinking of putting the newly acquired skills to an effective use. Roughly, 50% of the ScrumMasters would immediately look out for new opportunities after completing their certificate. Irrespective of your level of experience, a strong personal brand is always desirable, it helps you in building your profile as you go up in the ladder. Why is Personal branding important? It earns you respect in the community – A…

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Kanban, it’s principles and how to get started!

What is Kanban? Kanban is a new technique for managing a software development process in a highly efficient way. Kanban underpins Toyota’s “just-in-time” (JIT) production system. Although producing software is a creative activity and therefore different to mass-producing cars, the underlying mechanism for managing the production line can still be applied. A software development process can be thought of as a pipeline with feature requests entering one end and improved software emerging from the other end. There are 40% agile…

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