Customer Centricity
Most of the time we hear that Customer Centricity is the key to increase the customer value and our company’s profitability in the long run. But, do we know what Customer Centricity exactly means? Customer-Centricity is a mindset, a way of thinking, and having a desire of knowing more and more about the customers. The companies that follow the customer-centric strategy try to think and feel like customers. This mindset encourages organizations in making decisions based on their impact on…